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What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he

What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…

Can I customize the images on your products?

No: Images cannot be customized.

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

When will my order ship?

All orders are made by hand. Orders generally ship within 3 to 6 business days after purchase. Print orders typically ship 2 to 4 days after…

What's the difference between canvas prints and framed canvas?

Canvas prints are gallery-wrapped canvases stretched over wooden stretcher bars with the image continuing around the edges, creating a frameless,…

What's the difference between canvas and fine art prints?

Canvas prints are printed on textured cotton or polyester canvas material and stretched over a wooden frame, creating a three-dimensional…