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What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us by using our contact form (

Do you offer gift wrapping?

No: Gift wrapping is unavailable at this time.

Can I customize the images on your products?

No: Images cannot be customized.

Where are your production facilities located?

Our production facilities are located in Texas.

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

Can I use different photos for each panel in a multi-panel piece?

No: Multi-panel customization with different photos is unavailable.

What happens if I forget to use a promo code or coupon?

Should you forget to include any applicable coupons during checkout, contact us within 6 hours of placing an order. We will adjust the total…

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

What is your return policy?

30‑Day Guarantee—Contact us within 30 days to activate our 30-day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

What is a fine art print?

A fine art print is a high-quality reproduction of artwork printed on premium archival paper using professional-grade inks. These prints…

Can I place an order by phone?

We're sorry, but we do not accept phone o

What should I do if I received the wrong item?

If you received the wrong item, please contact us by using our contact form (https://www.river

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…

Do you ship internationally?

No: We do not ship internationally. We only ship to US addresses.

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…