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Shipping

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…

Can I split my order and ship items to different addresses?

We cannot split a single order to ship to multiple addresses. However, you can place separate orders for items going to different addresses,…

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

When will my order ship?

All orders are made by hand. Orders generally ship within 3 to 6 business days after purchase. Print orders typically ship 2 to 4 days after…

What should I do if my order is incomplete?

If your order is incomplete, please contact us via our website chat feature or email us by using our contact form (

Which countries do you ship to?

We currently only ship within the United States. Additional shipping fees apply for orders to Hawaii and Alaska.

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

How long will shipping take?

Standard shipping typically takes 2 to 4 business days after production. Faster shipping options are available at checkout for a fee.

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us by using our contact form (https://www.ri

How long after ordering will my artwork ship?

All orders are custom-made by hand. Fine art prints require 3-4 days of production time before shipping; all canvas art requires 4-6 business…

Do you ship internationally?

No: We do not ship internationally. We only ship to US addresses.

Do you offer free shipping options?

Yes: Free shipping is available on all orders within the contiguous United States.