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How can I contact customer support?

You can reach our customer service team through our chat feature and by emailing help@orders.riverswallart.com. Our office hours are Monday to…

How can I track my order?

Track your order status by using the trac

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us at help@orders.riverswallart.com. We'll need your order number and description of the…

How do I apply a coupon code?

Enter your coupon code in the designated field at checkout. If you're having trouble, please contact our support email at

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.

Will I receive exclusive offers if I subscribe to your newsletter?

Yes: Newsletter subscribers may receive offers not available elsewhere.

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

Is my personal information secure?

We take data security seriously. Your information is protected by SSL encryption and our Shopify-powered secure checkout process. We do not share…

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

Can I place an order by phone?

We're sorry, but we do not accept phone o

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he