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How can I track my order?

Track your order status by using the trac

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

Which countries do you ship to?

We currently only ship within the United States. Additional shipping fees apply for orders to Hawaii and Alaska.

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us at help@orders.riverswallart.com. We'll need your order number and description of the…

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

What materials do you use in your products?

Our prints are produced using the following materials to ensure longevity and quality: For Fine Art Prints: 310 GSM Hahne

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he

How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.

How do I apply a coupon code?

Enter your coupon code in the designated field at checkout. If you're having trouble, please contact our support email at

Do Fine Art Prints come with a frame?

Fine Art Prints are delivered unframed, allowing you to select a framing style that complements both your artwork and home décor. Many customers…