We're here to help

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

Can I place an order by phone?

We're sorry, but we do not accept phone o

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

Can I customize the images on your products?

No: Images cannot be customized.

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he

Can I use different photos for each panel in a multi-panel piece?

No: Multi-panel customization with different photos is unavailable.

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

How do I apply a coupon code?

Enter your coupon code in the designated field at checkout. If you're having trouble, please contact our support email at

How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.