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Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

Can I place an order by phone?

We're sorry, but we do not accept phone o

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

What happens if I forget to use a promo code or coupon?

Should you forget to include any applicable coupons during checkout, contact us within 6 hours of placing an order. We will adjust the total…

Do you offer gift wrapping?

No: Gift wrapping is unavailable at this time.

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

I placed an order but didn’t get a confirmation email—what should I do?

Please check your spam/junk folder first, as confirmation emails sometimes get filtered there. If you still can't find your confirmation email,…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

What is a canvas-wrapped print?

A canvas-wrapped print is artwork printed directly onto canvas material and stretched around a wooden frame. The image continues around the…

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us by using our contact form (

What should I do if I received the wrong item?

If you received the wrong item, please contact us by using our contact form (https://www.river

Do you offer unstretched or rolled canvas options?

No: Unstretched/rolled canvases are not available.