We're here to help

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

Do you offer free shipping options?

Yes: Free shipping is available on all orders within the contiguous United States.

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

How do I change my password?

To change your password: 1) Log into your account, 2) Go to account settings/profile, 3) Select "Change Password", 4) Follow the prompts.

How long will shipping take?

Standard shipping typically takes 2 to 4 business days after production. Faster shipping options are available at checkout for a fee.

Is expedited shipping available at checkout?

Yes, an option for faster shipping is available during checkout. This option is only for shipping times; we do not offer rush fees for manufacturing…

Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us by using our contact form (https://www.ri

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…