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How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

Can I split my order and ship items to different addresses?

We cannot split a single order to ship to multiple addresses. However, you can place separate orders for items going to different addresses,…

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us by using our contact form (https://www.ri

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

Do you ship internationally?

No: We do not ship internationally. We only ship to US addresses.

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

Which countries do you ship to?

We currently only ship within the United States. Additional shipping fees apply for orders to Hawaii and Alaska.

Do you offer free shipping options?

Yes: Free shipping is available on all orders within the contiguous United States.

Is expedited shipping available at checkout?

Yes, an option for faster shipping is available during checkout. This option is only for shipping times; we do not offer rush fees for manufacturing…

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…

How can I track my order?

Track your order status by using the trac

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

How do I return my order?

To initiate a return, contact our support team by using our contact form (https://www.riverswa

What should I do if I received the wrong item?

If you received the wrong item, please contact us by using our contact form (https://www.river