We're here to help

How can I contact customer support?

You can reach our customer service team through our chat feature and by using our contact form (https://www.riverswallart.com/pages/contact).…

How do I create an account?

To create an account, click on the "Sign Up" button in the top right corner and follow the prompts.

Can I place an order by phone?

We're sorry, but we do not accept phone o

How can I track my order?

Track your order status by using the trac

Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

I placed an order but didn’t get a confirmation email—what should I do?

Please check your spam/junk folder first, as confirmation emails sometimes get filtered there. If you still can't find your confirmation email,…

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

What should I do if my order is incomplete?

If your order is incomplete, please contact us via our website chat feature or email us by using our contact form (

How do I change my password?

To change your password: 1) Log into your account, 2) Go to account settings/profile, 3) Select "Change Password", 4) Follow the prompts.

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How do I apply a coupon code?

Enter your coupon code in the designated field at checkout. If you're having trouble, please contact our support email by using our contact…