We're here to help

Do you offer gift wrapping?

No: Gift wrapping is unavailable at this time.

What is a canvas-wrapped print?

A canvas-wrapped print is artwork printed directly onto canvas material and stretched around a wooden frame. The image continues around the…

What materials do you use in your products?

Our prints are produced using the following materials to ensure longevity and quality: For Fine Art Prints: 310 GSM Hahne

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

What are your products made out of?

Our prints are produced using the following materials to ensure longevity and quality: For Fine Art Prints: 310 GSM Hahnemuhle® William…

Do Fine Art Prints come with a frame?

Fine Art Prints are delivered unframed, allowing you to select a framing style that complements both your artwork and home décor. Many customers…

What is a framed canvas print?

A framed canvas print combines the texture of a canvas-wrapped print with the finished look of a traditional frame. The canvas is first stretched…

Do canvas prints come pre-framed?

Framed canvas options come pre-framed. Canvas wraps are unframed.

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

What's the difference between canvas prints and framed canvas?

Canvas prints are gallery-wrapped canvases stretched over wooden stretcher bars with the image continuing around the edges, creating a frameless,…

How do I apply a coupon code?

Enter your coupon code in the designated field at checkout. If you're having trouble, please contact our support email at

Which countries do you ship to?

We currently only ship within the United States. Additional shipping fees apply for orders to Hawaii and Alaska.

Do you offer unstretched or rolled canvas options?

No: Unstretched/rolled canvases are not available.

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us at help@orders.riverswallart.com. We'll need your order number and description of the…

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…