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What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…

Will I receive exclusive offers if I subscribe to your newsletter?

Yes: Newsletter subscribers may receive offers not available elsewhere.

Do you offer free shipping options?

Yes: Free shipping is available on all orders within the contiguous United States.

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he

Do you offer local pickup options?

No: Local pickup is unavailable at this time.

Can I place an order by phone?

We're sorry, but we do not accept phone o

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

How is a Fine Art Print shipped?

Your Fine Art Print will be carefully packaged to ensure it arrives in perfect condition. Smaller prints are protected in hardboard mailers,…

Do you ship internationally?

No: We do not ship internationally. We only ship to US addresses.

Is my personal information secure?

We take data security seriously. Your information is protected by SSL encryption and our Shopify-powered secure checkout process. We do not share…

Will the printed color match my screen?

While we strive for color accuracy, there may be slight variations between what you see on your screen and the final printed artwork. This is…

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.