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Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

Can I split my order and ship items to different addresses?

We cannot split a single order to ship to multiple addresses. However, you can place separate orders for items going to different addresses,…

Can I place an order by phone?

We're sorry, but we do not accept phone o

When will my order ship?

All orders are made by hand. Orders generally ship within 3 to 6 business days after purchase. Print orders typically ship 2 to 4 days after…

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How can I track my order?

Track your order status by using the trac

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

How do I return my order?

To initiate a return, contact our support team by using our contact form (https://www.riverswa

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

Can I order custom-sized artwork?

No: Custom sizing is unavailable. The sizes we offer are: Fine Art Prints: 8x10, 11x14, 16x20 Canvas: 18x24, 20x30, 24x32, 30

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

What should I do if my order is incomplete?

If your order is incomplete, please contact us via our website chat feature or email us by using our contact form (

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…