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Can I place an order by phone?

We're sorry, but we do not accept phone o

Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

How can I track my order?

Track your order status by using the trac

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

What happens if I forget to use a promo code or coupon?

Should you forget to include any applicable coupons during checkout, contact us within 6 hours of placing an order. We will adjust the total…

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

When will my order ship?

All orders are made by hand. Orders generally ship within 3 to 6 business days after purchase. Print orders typically ship 2 to 4 days after…

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How do I return my order?

To initiate a return, contact our support team by using our contact form (https://www.riverswa

Can I order custom-sized artwork?

No: Custom sizing is unavailable. The sizes we offer are: Fine Art Prints: 8x10, 11x14, 16x20 Canvas: 18x24, 20x30, 24x32, 30

What should I do if my order is incomplete?

If your order is incomplete, please contact us via our website chat feature or email us by using our contact form (

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…