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Can I place an order by phone?

We're sorry, but we do not accept phone o

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

How can I contact customer support?

You can reach our customer service team through our chat feature and by emailing help@orders.riverswallart.com. Our office hours are Monday to…

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

How do I resolve a shipping problem?

If you encounter a shipping issue, please contact us at help@orders.riverswallart.com. We'll need your order number and description of the…

What should I do if my order is incomplete?

If your order is incomplete, please contact us via our website chat feature or email us at help@orders.riverswallart.com within 7 days of…

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

How can I track my order?

Track your order status by using the trac

How can I change my shipping address after placing an order?

For consumer protection, we cannot make significant changes to shipping addresses after placing an order (for example, shipping to an entirely…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…