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Can I place an order by phone?

We're sorry, but we do not accept phone o

Can I cancel or change my order after placing it?

Orders can usually be canceled or modified within 6 hours by contacting our customer service team. Please note that orders placed during normal…

How can I track my order?

Track your order status by using the trac

How can I cancel my order?

Orders can usually be canceled within 6 hours by contacting our customer service team. Please note that orders placed during normal business…

Can I split my order and ship items to different addresses?

We cannot split a single order to ship to multiple addresses. However, you can place separate orders for items going to different addresses,…

What happens if I forget to use a promo code or coupon?

Should you forget to include any applicable coupons during checkout, contact us within 6 hours of placing an order. We will adjust the total…

How can I track my order status?

Track your order status by using the tracking link sent to your email or by logging into your account. Please contact us via our chat feature…

Do you have a physical store I can visit?

We do not have a physical storefront and currently conduct business online only. All orders are placed through our website and shipped directly…

I placed an order but didn’t get a confirmation email—what should I do?

Please check your spam/junk folder first, as confirmation emails sometimes get filtered there. If you still can't find your confirmation email,…

How can I get tracking information for my order?

Tracking information is sent to your email within 24 hours after your order ships. You can also find tracking details in your account under…

What happens if my order is lost in shipping?

If your order appears to be lost in shipping, please contact us as soon as possible using our contact form (https://www.riverswallart.com/pages/contact).…

Is expedited shipping available at checkout?

Yes, an option for faster shipping is available during checkout. This option is only for shipping times; we do not offer rush fees for manufacturing…

Do I need to create an account to place an order?

No: An account is not required to make a purchase on our website.

Do you offer wholesale or bulk discounts?

We do not currently offer wholesale or bulk discounts. 

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…