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How do I return my order?

To initiate a return, contact our support team at help@orders.riverswallart.com. We will provide further instructions at that time.

What is your return policy?

30‑Day Guarantee - Contact us within 30 days to activate our 30 Day "Love It" Guarantee; the 30-day period begins when the order is confirmed…

What is your refund policy?

Refunds are processed within 4-6 business days of an approved return and are issued to the original payment method. Outbound shipping charges,…

When does the return period begin?

Our 30 day return period begins from delivery date. This is confirmed by tracking information provided by our shipping carriers.

Do you offer free return shipping?

Return shipping is free within the contiguous United States. For orders in HI or AK, customer may be responsible for return shipping.

What should I do if I received the wrong item?

If you received the wrong item, please contact us at help@orders.riverswallart.com within 7 days of delivery. We will arrange for the correct…

Will I receive exclusive offers if I subscribe to your newsletter?

Yes: Newsletter subscribers may receive offers not available elsewhere.

Why hasn't my order arrived yet?

If your order hasn't arrived within the expected timeframe, please check your tracking information. If there seems to be a delay, contact…

What should I do if my artwork arrives damaged?

If your order arrives damaged, please take photos of the damaged box and product and contact us at he

How long will shipping take?

Standard shipping typically takes 2 to 4 business days after production. Faster shipping options are available at checkout for a fee.

When will my order ship?

All orders are made by hand. Orders generally ship within 3 to 6 business days after purchase. Print orders typically ship 2 to 4 days after…

Can I change my order after it's been placed?

Orders can sometimes be modified within 6 hours by contacting our customer service team. Orders can begin production within 3 hours if the order…